“We've basically given up on that bucket.”
Old balances get written off in your head long before anyone has actually sorted what's still collectible from what's dead.
For commercial roofing, HVAC & specialty trades
You did the work.
You did the work.
So why hasn't the money shown up?
If invoices are sitting 60, 90, 120+ days — stuck on a missing pay-app, a signature, retainage nobody's chasing — that's not a sales problem. That's cash you already earned, trapped in your aging report.
No percentage of collections. No monthly contract to start. Two sprints a month, run personally by Robb Love.
Your aging report, honestlySound familiar?
| Balance | Status | Age |
|---|---|---|
| $18,400 Pay-app never resubmitted | Paperwork | 94 days |
| $31,750 “We never got that invoice” | Collectible | 112 days |
| $9,200 Retainage — no one chasing it | Retainage | 147 days |
| $6,900 No docs, no contact, no chance | Dead | 180+ days |
Most owners have never had it sorted like this.Sort → Work it
Illustrative buckets — not a client. Every Sprint starts by sorting your balances into Collectible / Disputed-paperwork / Dead, with reasons.
Built only for
Commercial roofing
Commercial HVAC / mechanical
Commercial specialty-trade service
Not residential. Not general contractors.
The cost of waiting
66 days to get paid is not normal.
It's just common.
Commercial specialty-trade firms wait an average of 66 days to get paid. Best-in-class firms collect in 25. That 41-day gap is payroll, material, and growth money sitting in someone else's account.
66 days
Average time to get paid for commercial specialty-trade firms.
25 days
Best-in-class. Same trades, same customers — different follow-up system.
~$330K
Roughly the extra cash trapped in receivables on $3M in revenue at 66 days vs. 25.
Source: BuildOps Torque 2026, survey of 1,500+ contractors. Trapped-cash figure is the arithmetic on $3M revenue — run your own number below.
What's trapped in your aging?
Move the slider to your annual revenue. This uses the same 66 vs. 25-day math — no email required, nothing is sent anywhere.
- Sitting in receivables now
- $542,466
- At best-in-class (25 days)
- $205,479
- Extra trapped
- $336,986
In owners' words
If you recognize these, it's not a people problem
It's a system problem — nobody owns follow-up, so follow-up happens when someone has spare time. Which is never.
“They said they never got the invoice.”
No proof of delivery, no resubmission cadence, no second and third touch in your name — so the clock just restarts.
Retainage is just… out there.
Money held back on finished jobs with no ledger, no due dates, and no one whose job it is to bring it home.
Pay-apps stall on paperwork.
A missing lien waiver, COI, or signature stops payment — and nobody finds out until 30 more days have passed.
Start here — the front door
AR Cleanup Sprint
Two weeks. Your old aging, sorted honestly — then worked, in your name, with a cadence that stays installed after we're done.
Most owners start here
$2,950Flat fee, paid upfront. No percentage of collections. No monthly contract.
Week 1Sort
- Aging reconciled — every balance accounted for
- Each balance classified: Collectible / Disputed-paperwork / Dead, with reasons
- Documentation gaps found and listed
- Pay-app & retainage ledger built
Week 2Work It
- First full collection run, in your company's name
- Stuck pay-apps & invoices resubmitted correctly
- Weekly follow-up cadence installed
- Friday exception report — what moved, what's stuck, what's next
Straight terms: Service Command Systems is not a collection agency and not a law firm, and the Sprint does not guarantee recovery of any balance. Some of your aging will come back as honestly Dead — you'll get the reasons in writing, which is worth knowing either way. What the Sprint does guarantee is the work: a reconciled sort, a full collection run in your name, and a cadence installed.
How starting works
From aging report to first cleanup day in days, not weeks
Text AGING & send your aging report
Text AGING to 341-314-0479. We'll tell you exactly how to pull the report from your system — it takes most owners under 10 minutes.
20-minute call
We look at the size and shape of the problem together, confirm fit, and pick your start date. If the Sprint isn't the right move, you'll hear that on this call.
Pay & we start
$2,950 by ACH or wire (card accepted — processing fee added). Your first cleanup day lands inside 5 business days of payment.
Your move is one text
Send the word AGING and your aging report gets a sort date. That's the whole first step.
341-314-0479
After the Sprint
The CONTROL path — so it doesn't pile up again
The Sprint cleans up what's already stuck. Most owners then ask the obvious question: how do we stop this from happening every quarter? That's what CONTROL is for. You don't buy the whole path up front — each step earns the next.
Step 2 · Build
CONTROL Build Week
$3,500 flat
5 days · One track per engagement · Application-gated · Two per month
We build one back-office system properly, in five days — with the diagnostic folded into Day 1. You get a working system, not a report about one.
Invoice follow-up / AR ★ lead trackEstimate follow-upInbound call handlingDispatch & schedulingJob costing / cash-flow
- Live dashboard for the track
- Accountability playbook — who does what, when
- Execution kit your team runs from
Build Week fee is credited toward Implementation if you proceed within 14 days.
Step 3 · Install
CONTROL Implementation
$16,500+
90 days · Scoped upward to your operation
The full CONTROL back office, installed across the tracks — follow-up, estimating support, call handling, dispatch, and cash-flow visibility working as one system.
- All tracks connected, not patched together
- Weekly cadence & Friday reporting built in
- Your team trained on the system as it's installed
Scoped after a Build Week or Sprint — priced on your size and track count, starting at $16,500.
Ongoing · Run
CONTROL Managed Operations
$3,500–$7,500 / mo
We run the back office, ongoing
Don't want to staff it? SCS runs it — the follow-up cadence, the reporting, the exceptions — so the system keeps working without living on your desk.
- Invoice follow-up cadence, run for you
- Friday reporting — every week, no chasing us
- Exceptions surfaced to you, handled by us
Priced by scope. Most owners arrive here after a Sprint, Build Week, or Implementation.
Get Paid Desk — the AR-only managed option
If receivables are the one thing you want handled ongoing — the cadence, the resubmissions, the retainage ledger, the Friday report — Get Paid Desk is Managed Operations focused entirely on getting you paid.
Interested in Steps 2–4? It starts the same way — text AGING to 341-314-0479 and mention it on the call. The Sprint is where almost everyone starts, because it proves the work on your real numbers first.
Fit check
Built narrow, on purpose
This is for you if…
- You run a commercial roofing, HVAC/mechanical, or specialty-trade service company
- Revenue is roughly $1–5M and you're owner-operated
- $50K or more is sitting past 60 days
- Follow-up currently happens “when someone gets to it”
- You want your money chased in your name, protecting customer relationships
Not a fit if…
- You're residential, or a general contractor — we don't work those lanes
- You want a collection agency to threaten your customers — that's not this
- You need a guarantee that every dollar comes back — no honest operator can promise that
- Your aging is current and your follow-up is already systematic — keep doing what works
Questions owners ask
Before you text
Are you a collection agency?
No. Service Command Systems is not a collection agency and not a law firm. The Sprint works your receivables in your company's name, as your back office — professional follow-up, correct resubmissions, and a cadence. That protects the customer relationships your next jobs depend on.
Do you take a percentage of what you collect?
No. The Sprint is $2,950 flat, paid upfront — whether we surface $20K of collectible money or $200K. No percentage, no contingency, no monthly contract to start.
What if most of my old aging is actually dead?
Then Week 1 tells you that, balance by balance, with reasons — and Week 2 still works everything that's genuinely collectible and installs the cadence so new invoices don't age the same way. Knowing what's dead stops your team wasting time on it. The Sprint does not guarantee recovery of any specific balance.
What do you need from me to start?
Your aging report, a 20-minute call, and payment ($2,950 by ACH or wire; card accepted with the processing fee added). Your first cleanup day is scheduled inside 5 business days of payment.
Why only two sprints a month?
Because Robb runs each one personally — the sort, the judgment calls on what's collectible, the Friday report. Two done properly beats six handed off. If both slots are full, you'll be offered the next month's first slot on the call.
What happens after the Sprint?
You keep the ledger, the classification, and the installed cadence either way. If you want the underlying system fixed — or run for you — that's the CONTROL path above: Build Week ($3,500), Implementation (90 days, $16,500+), or Managed Operations ($3,500–$7,500/mo). No pressure and no obligation — it's a Day-4/5 conversation, not a pitch baked into the Sprint.
How do I pay, and how fast do we start?
ACH or wire is standard; card is accepted with the processing fee added. Once payment clears, your first cleanup day lands inside 5 business days. Text AGING to 341-314-0479 to get your start date.
The work is done.
Get the money moving.
Send one text. You'll get a straight look at what's collectible, what's stuck on paperwork, and what's dead — and a crew working the collectible part in your name within the week.
Text AGING to 341-314-0479 Two AR Cleanup Sprints per month · $2,950 flat · No percentage · No recovery guarantee — just the work, done properly